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Privacy Policy

ServePointe
Effective Date: November 15, 2025

 

ServePointe (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit service requests, or engage with our process serving and related legal support services.

 

This Privacy Policy is designed to comply with the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act (CCPA/CPRA), and all applicable state and federal laws.

By using our website, you consent to the practices described in this policy

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1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

This includes information you voluntarily submit through forms, uploads, or communication, such as:

  • Name

  • Email address

  • Phone number

  • Business or law firm name

  • Service request details

  • Addresses and service locations

  • Legal documents (PDFs, scans, images, etc.)

  • Billing or invoicing information

  • Any additional information you choose to provide

 

B. Information Automatically Collected

Our website (hosted on Wix) may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time and date of visits

  • Cookies and tracking technologies

  • Geographic location (approximate)

 

C. Third-Party Data

If you use ServeManager or other integrated platforms, we may receive:

  • Serve request information

  • Status updates

  • Uploaded documents

  • Communication logs related to service of process

  • Proofs of Service or attempt logs

 

ServeManager has its own privacy practices, and we encourage you to review their policies as well.

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2. How We Use Your Information

We use your information for the following purposes:

  • To process and complete service of process requests

  • To communicate with you regarding your case

  • To verify information related to a serve

  • To provide updates through ServeManager or email

  • To maintain internal records

  • To generate Proofs of Service, declarations, or affidavits

  • To improve our website and client experience

  • To comply with legal obligations and court requirements

 

We do not sell your information—ever.

3. How We Share Your Information

We may share your information with:

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A. Service Providers

  • ServeManager (case management & proof-of-service platform)

  • Wix (website hosting)

  • Email service providers

  • Payment processors

  • Investigative databases (for skip tracing)

 

B. Legal Requirements

We may disclose information if required by:

  • Court orders

  • Subpoenas

  • Law enforcement requests

  • Compliance with California state process serving laws

 

C. With Your Authorization

We may share information with law firms or clients connected to your service request.

4. Cookies & Tracking Technologies

Our website uses cookies via Wix to:

  • Enhance user experience

  • Improve site performance

  • Provide analytics

  • Support security features

 

You can disable cookies through your browser settings.

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5. Your Privacy Rights (California Residents)

Under the CCPA/CPRA, California residents have the right to:

  • Know what personal information we collect

  • Access your personal information

  • Request deletion of your personal information (unless required for legal compliance)

  • Correct inaccurate information

  • Opt-out of data sharing (ServePointe does not sell or share data for profit)

  • Receive equal service even if you exercise your rights

 

To exercise any of these rights, email us at:
info@servepointe.com

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6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Secure document uploads

  • SSL encryption through Wix

  • Secure ServeManager data handling

  • Limited internal access

  • Regular credential protection

 

While we do our best, no method of transmission is 100% secure.

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7. Data Retention

We retain documents and records only for as long as necessary to:

  • Complete your service request

  • Maintain legal compliance

  • Provide Proofs of Service or declarations

  • Maintain accurate business records

 

If you need documents removed, contact us.

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8. Links to Third-Party Websites

Our website may link to external websites (such as ServeManager).
We are not responsible for their privacy practices.

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9. Children’s Privacy

ServePointe does not knowingly collect data from individuals under 18 years old.
Services involving minors are handled for legal purposes only and through authorized adults.

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10. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Revisions will be posted on this page with the updated effective date.

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11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your California privacy rights, please contact us:

ServePointe
Email: info@servepointe.com
Location: 500 N Brand Blvd., Suite 20000, Glendale, California 91203

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